Responsible Gaming

Keep gambling enjoyable and within your limits

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to spending on a film, meal or other leisure activity. Only use money that is available after your essential costs have been covered, including housing, bills, food, travel, education and debt repayments. Never use borrowed money, credit intended for necessities or money set aside for someone else.

A budget can help you make decisions before emotions or excitement influence your play. Consider setting a daily, weekly or monthly spending amount, as well as a time limit for each session. If the available tools allow it, apply deposit, spending, loss or session limits to help you follow the plan. Limits are most effective when they are chosen in advance and treated as firm boundaries rather than targets to reach.

• Set a gambling budget that is separate from your household and essential expenses.
• Decide how long you will play before starting a session and take regular breaks.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Do not chase losses by increasing your stakes or continuing for longer than planned.
• Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
• Do not gamble to win back money that has already been lost.
• Keep gambling private from children and never allow another person to use your account.

Gambling outcomes are based on chance, and previous results do not determine what will happen next. A win does not mean another win is due, and a losing run does not mean that a win is guaranteed. No strategy can remove the risks associated with gambling. Do not view gambling as an investment, income source or reliable way to improve your financial position.

Tools that can help you stay in control

Responsible gambling tools are designed to support informed decisions. Depending on the options available to you, these may include deposit limits, loss limits, wagering limits, session reminders, reality checks, account activity information, cooling-off periods and self-exclusion. Read the terms of each tool carefully before applying it, as settings may operate in different ways.

Set limits before you play

A limit should reflect what you can comfortably afford to lose, not what you hope to win. Choose an amount and period that suit your circumstances. If a limit is reached, stop gambling and wait until the relevant period has ended. Do not open another account, use another person’s account or look for ways around a limit.

Take a break when you need one

A cooling-off break can be useful if gambling has become more frequent, expensive or difficult to control. During a break, remove gambling applications or shortcuts, avoid gambling-related promotions and consider asking a trusted person to support your decision. Use the time to review your spending, sleep, relationships and general wellbeing.

Consider self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a specified period or longer. If you choose self-exclusion, follow the available process carefully and do not attempt to create or access another account. Self-exclusion may apply only to the service or services covered by the relevant arrangement, so consider whether you also need to exclude yourself from other gambling providers.

If you are unsure which tool is suitable, review the responsible gambling information available through your account or contact the relevant support channel through the website. Support staff can explain available processes in general terms, but you remain responsible for making choices that protect your wellbeing and finances.

Recognise the warning signs

Gambling can become harmful gradually. It is worth taking action if you notice changes in your behaviour, finances, mood or relationships. You do not need to wait for a serious problem before taking a break or asking for support. Early action can make it easier to regain control.

• Spending more money or time gambling than you intended.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Increasing your stakes to achieve the same excitement or to recover losses.
• Returning to gamble soon after losing money in an attempt to win it back.
• Hiding your gambling, deposits, losses or account activity from family and friends.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Arguing with people close to you about gambling or withdrawing from normal activities.
• Missing work, study, appointments or household responsibilities because you are gambling.
• Feeling regret, shame, anxiety or low mood after gambling, but continuing to play.
• Trying to stop or cut down several times without being able to maintain the change.
• Gambling while affected by alcohol, drugs or medication.

One warning sign does not define your situation, but several signs may indicate that gambling is affecting your life. Pause your play, avoid further deposits and speak with someone you trust. A clear conversation with a partner, family member, friend, doctor or qualified counsellor can be an important first step.

If you have lost control

Stop gambling as soon as you can and do not try to recover losses through further play. Consider applying a cooling-off period or self-exclusion, blocking access to gambling websites and applications, and asking a trusted person to help you manage immediate financial decisions. Review your bank and payment activity, prioritise essential bills and seek independent financial guidance if debts or missed payments are involved.

If gambling is affecting your mental health, relationships or safety, seek professional support promptly. If you feel at immediate risk of harming yourself or someone else, contact emergency services in your location or attend the nearest emergency department.

Getting help and protecting others

Support is available through recognised gambling counselling and mental health services in Australia. You can seek help from a qualified counsellor, your doctor, a community health service or a gambling support service in your state or territory. These services can help you understand your gambling, create a plan to reduce or stop, manage financial effects and support conversations with people close to you. Many services also provide assistance to family members and friends affected by another person’s gambling.

When looking for support, choose a reputable Australian service and check whether it offers confidential counselling, financial guidance or assistance for people affected by someone else’s gambling. You can also ask a medical professional or community organisation to direct you to an appropriate service. Asking for help is a practical step, not a sign of failure.

Age and account responsibility

You must meet the minimum legal age that applies to online gambling in your location and provide accurate information when requested. Gambling is not suitable for children or young people. Parents and carers should use device, payment and account controls to reduce the chance of minors accessing gambling services. Keep login details, payment methods and account access secure, and tell the relevant service promptly if you believe another person has used your account.

Our approach

Rocketplay Casino provides responsible gambling information to help players make informed choices. Gambling services may apply identity, age, account, payment and safer gambling checks in line with applicable requirements. Features, limits and account processes can vary, so read the information shown in your account and the applicable terms before playing. Responsible gambling information does not replace independent financial, legal, medical or counselling advice.

If you are concerned about your gambling, do not wait for your losses or circumstances to become worse. Stop, take a break and seek support. Your wellbeing should always come before gambling.