Betting Rules

General betting conditions

Rocketplay Casino aims to provide a clear and consistent betting experience. These rules apply to sports, racing, esports, casino-related wagers and other markets made available on the website, unless a particular market displays different conditions. Where a market has its own rules, those rules will generally apply to the specific bet in addition to these general conditions.

You must be legally permitted to gamble in the place where you are located when you use the website. Players in Australia should check the laws and restrictions that apply to them before opening an account or placing a wager. You must also meet any applicable age, identity and account verification requirements. An account may be restricted, suspended or closed where this is required by law, security procedures, responsible gambling measures or the website’s terms.

You are responsible for keeping your account details, password and payment information secure. Bets placed using your account may be treated as authorised by you unless there is evidence of unauthorised access or another issue requiring investigation. You must not allow another person to use your account, place bets on your behalf or access betting services through your account.

• Only one person may use an individual player account.
• Account information must be accurate, current and complete.
• You must not use false information, another person’s identity or a payment method that does not belong to you.
• You must not attempt to bypass account, location, age or responsible gambling controls.
• You must comply with the website’s general terms, privacy information and any applicable promotional conditions.

Account checks and fair play

Rocketplay Casino may carry out checks designed to protect players, prevent fraud, support responsible gambling and meet legal obligations. These checks may include confirming identity, age, payment ownership, location or the source of funds. If information is requested, you should provide it accurately and within the required timeframe. Bets, withdrawals or account activity may be delayed or restricted while checks are being completed.

The use of software, devices or methods intended to manipulate a market, interfere with the website, automate betting unfairly or obtain an improper advantage is not permitted. Suspicious activity may be reviewed, and action may be taken in accordance with the website’s terms and applicable requirements. You should only place bets manually and honestly using your own account.

Placing and accepting bets

A bet is created when you select a market, choose an outcome, enter a stake and submit the wager using the available confirmation process. Before confirming, check the event, selection, odds, stake, bet type and potential return shown on the bet slip. You are responsible for reviewing these details before submission.

A bet is not necessarily accepted merely because it has been entered into a bet slip. Acceptance occurs only when the website records and confirms the wager. If a bet is declined, rejected, interrupted or not confirmed, it should not be treated as accepted. Check your account or bet history if the status is unclear, and avoid submitting repeated wagers until the position is known.

The available odds, lines, prices and markets may change before a bet is accepted. Where the website presents a price change notification, you may be asked to accept the new price before the bet can be submitted. The odds or terms recorded at acceptance will normally be used when the bet is settled, subject to the applicable market rules and any correction for an obvious error.

• A stake must be within any limits shown for the relevant market, account or bet type.
• Minimum and maximum amounts may vary by market and may change where permitted.
• A bet cannot usually be changed after acceptance unless a specific feature allows a change or cancellation.
• If a cash-out or early settlement feature is offered, it is subject to availability and may not be available for every bet.
• The amount displayed as a possible return is an estimate until the bet has been finally settled.

Bet types and combinations

Single bets apply to one selection or outcome. Multiple or combination bets include more than one selection and may require every relevant selection to be successful, subject to the rules for the particular bet type. Each market may have different requirements for a selection to qualify, including minimum participants, starting conditions, official results or other stated criteria.

Some selections may not be compatible in a multiple bet, even where the website allows them to be added to a bet slip. The system may reject incompatible combinations, remove a selection or apply a market-specific settlement rule. You should read the information displayed for the bet type before confirming the wager.

In-play betting

In-play markets are offered while an event is underway. Information, scores and prices may be delayed, incomplete or temporarily unavailable. A bet may be accepted using information that does not reflect the latest event action. If a material delay, feed failure or technical problem affects a market, bets may be suspended, repriced, corrected or voided in line with the applicable rules.

Results, settlement and void bets

Bets are settled using the official result or source applicable to the relevant market. The source may differ between sports, competitions, racing events, games and other products. A result may be updated after initial publication if an authorised body changes or corrects it. The applicable market rules determine whether a later change affects a bet that has already been settled.

Unless a market states otherwise, the result is generally based on the outcome at the end of the scheduled event or the point specified in the market description. Extra time, overtime, penalties, tie-breaks, sets, innings or other extensions are included only where the market rules say that they count. A player or team’s withdrawal, disqualification or failure to participate may have a different effect depending on the market.

• An event that is abandoned, postponed, cancelled or not completed may result in some or all bets being void.
• A selection that does not take part may be void, unless the relevant market rule provides a different treatment.
• Dead heats, ties and shared placings are settled under the rules for the individual market.
• If a market is offered with an incorrect event date, participant, venue or competition, the bet may be reviewed or voided.
• Where a selection is void in a combination bet, the remaining selections may be settled under the rules for that bet type.

A void bet is treated as if it had not been accepted for settlement purposes, subject to any applicable market rule. In a single bet, the stake will generally be returned. In a multiple bet, the void selection may be removed from the calculation, and the remaining selections may continue to determine the result. The treatment of a void selection can vary, so you should review the specific rules shown for the market.

Incorrect results and settlement reviews

If a result, price or settlement is found to be incorrect, Rocketplay Casino may correct the account record. This can include reversing an incorrect credit, applying the correct settlement or voiding a bet affected by an error. Where a settlement is disputed, the matter may be reviewed using the bet record, market information, official results and relevant system data.

You should check your bet history and raise any concern promptly through the available support process on the website. Keep the relevant bet reference, event details and a description of the issue. Providing clear information can help the review process. A complaint or review does not automatically change the original settlement while the matter is being considered.

Errors, payments and promotions

Occasionally, an obvious error may appear in a market, price, result, stake, return or account balance. An error may arise from a technical fault, incorrect data, a display problem, a communication issue or a mistake in the operation of a market. Where an obvious error is identified, the affected bet may be corrected, settled at the accurate price, declared void or otherwise handled under the website’s terms.

You should not rely on an obvious error or deliberately attempt to take advantage of one. If you believe an error has occurred, avoid using any related funds until the issue has been reviewed. A payment or account balance shown in error does not necessarily represent money available for withdrawal or further betting.

Deposits, withdrawals and other payment activity are subject to the payment options available on the website, account verification, security checks and the terms that apply to the relevant transaction. A successful bet settlement does not remove the need for account checks. Funds may be held or a transaction may be declined where this is necessary for compliance, fraud prevention, payment security or responsible gambling procedures.

Promotional offers

Promotional bets, bonuses, enhanced prices and other offers may have separate conditions. Those conditions may include eligibility requirements, qualifying markets, expiry periods, wagering requirements, stake limits, contribution rules or restrictions on withdrawals. The specific promotional terms shown with an offer apply to that offer. If a promotional condition conflicts with a general betting rule, the promotional condition will generally apply only to the relevant promotion.

You should read an offer’s complete terms before opting in, depositing or placing a qualifying bet. An offer may be withdrawn, amended or limited where this is permitted by its conditions. Promotional activity must not be used to create multiple accounts, conceal identity, manipulate markets or avoid account restrictions.

Responsible and informed betting

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet with money you can afford to lose, set a personal budget and avoid chasing losses. Consider how much time you spend betting as well as how much money you spend. Never bet when you are affected by alcohol, drugs, strong emotions or pressure from another person.

• Set spending and time limits before you begin.
• Take regular breaks and review your betting activity.
• Do not borrow money or use essential household funds to place bets.
• Do not increase stakes to try to recover losses quickly.
• Keep gambling separate from rent, bills, savings and other financial commitments.
• Use the responsible gambling tools available through the website if you need help controlling your play.

If betting stops feeling enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop and seek support. You can ask about available account restrictions, deposit controls, time-outs or self-exclusion options. These tools may have different settings and activation periods, so read the information provided before confirming a restriction.

Questions and complaints

If you have a question about a bet, market, result or settlement, review the relevant market information and your bet history first. If the issue remains unclear, use the support process made available on the website. Include the bet reference, event, selection, date and a clear explanation of your concern where possible. This information can help the matter be assessed efficiently.

These betting rules are general information and do not replace the website’s full terms, market-specific rules, promotional conditions or applicable law. Rules may be updated from time to time. The version available when a bet is accepted will generally be used, subject to any correction required by law, an official result, a technical issue or an obvious error. If you are unsure about a market or condition, do not place the bet until you understand it.