Privacy Policy

Information we may collect

When you use an online casino account, browse the website or contact support, information may be collected and used to provide the service. The information handled depends on the features you use, the transactions you make and the legal or security checks that apply.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information and other information you provide when creating or managing an account. It may also include records of your communications with customer support, requests you make and preferences connected with your account.

Identity and verification information

To help verify identity, age and account ownership, the site may request identity documents, proof of address, photographs or other information needed for verification. In some situations, additional information may be requested to support responsible account management, anti-fraud checks or the prevention of misuse.

Payment and transaction information

The site may handle information about deposits, withdrawals, wagers, account balances, transaction dates and payment methods. Payment details may be processed through payment providers, and the information available to the casino site can depend on the payment method used. Payment records may be retained to support account administration, dispute handling, fraud prevention and legal obligations.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, device details, operating system, language settings, approximate location information, pages visited, access times and information about how you interact with the site. This information helps with security, performance, troubleshooting and improving the user experience.

How information is used

Personal information is used for clear operational, security and compliance purposes. The main purposes may include:

• Creating, operating and maintaining your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and account details where checks are required.
• Protecting the website, accounts and payment processes from fraud, money laundering, unauthorised access and other misuse.
• Providing customer support, responding to questions and investigating complaints or disputed activity.
• Maintaining accurate account, transaction and communication records.
• Meeting applicable legal, regulatory, tax, accounting and risk-management obligations.
• Monitoring website performance, identifying errors and improving features and services.
• Sending service messages, account notices and other communications needed to manage your account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to do so.

Information may be combined from different parts of the service where this is reasonably needed for these purposes. For example, account information, transaction records and technical information may be reviewed together when investigating unusual activity or protecting an account.

Information is handled only as reasonably necessary for the relevant purpose, subject to applicable requirements and the operation of the service. Some processing may be necessary to provide the service or meet a legal obligation, while other processing may rely on your consent or another recognised basis.

Sharing and protecting information

Personal information may be shared with service providers and professional partners that help operate the website and support players. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, security services and professional advisers.

Information may also be disclosed where this is necessary to investigate suspected fraud, protect the rights and security of players or the website, respond to a valid legal request, resolve a dispute or meet an applicable obligation. Providers and recipients are expected to handle information appropriately and only for relevant purposes.

Some service providers may process information from locations outside Australia. Where information is handled by another organisation or in another location, reasonable steps are taken to support appropriate security and privacy protections, subject to the requirements that apply to the relevant service.

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures can include access controls, monitoring, secure systems and staff or provider procedures. No internet transmission or electronic storage method can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

If a privacy or security incident affects personal information, appropriate steps may be taken to investigate, reduce the risk and provide any notifications required by applicable requirements.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support account functions, improve performance, understand website usage and help protect the service. Some cookies are necessary for the site to operate, while others assist with analytics, functionality or marketing.

Cookies are small files or identifiers placed on your device by a website or by a service used by the website. They may allow the site to recognise a browser, remember selected settings or connect activity across related visits. The information collected through cookies may include device and browsing information and does not always identify you directly.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some account, security or website features may not work as intended. Browser controls may not remove all forms of storage or prevent every type of technical information collection, so settings should be reviewed carefully.

Your privacy choices and data rights

Depending on the circumstances and the requirements that apply, you may have rights relating to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about the handling of your information, contact support@rocketplay-casino.fun. Please explain what you are requesting and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm your identity before a request is completed.

You can withdraw consent to marketing by using an unsubscribe option in a marketing message or by contacting support@rocketplay-casino.fun. Service and account communications may still be sent where they are needed to operate, secure or administer your account.

A request may be limited or declined where information must be retained, disclosure would affect another person, the request is not permitted by applicable requirements or it would interfere with security, fraud prevention or legal obligations. If information is corrected or deleted, some copies or related records may remain in secure systems for legitimate operational or legal reasons.

Account closure and retention

Closing an account does not necessarily result in the immediate deletion of every record. Certain account, identity, payment, transaction, support and security records must be kept for a period required by law or for other legitimate purposes, such as resolving disputes, preventing fraud and demonstrating compliance. Once information is no longer required, it may be securely deleted, anonymised or placed beyond routine use.

Updates and questions

This Privacy Policy may be updated when the service, technology or privacy requirements change. The latest version published on the website will apply from its stated effective date. Players should review this page from time to time. Privacy questions, access requests, correction requests, deletion requests and marketing consent withdrawals can be sent to support@rocketplay-casino.fun.